Please ensure that you read the following carefully as it will be deemed that you have accepted these terms and conditions by visiting our site and purchasing from Joseph George Jewellery.

Product lead times

The majority of our jewellery is made to order, which means that you should allow three to four weeks for it to be made, plus time for delivery. There could also be additional delay due to public holidays and end of year holiday beak.

Ordering options

Online is the best and fastest way of ordering. Alternatively, you can contact us to arrange an appointment, visit our premises during usual opening hours or call us on +61 3 9654 4899

Online payment terms

The prices payable for ordered goods are as set out in our website in AUD (AU Dollars). All prices are inclusive of the 10% GST. Delivery charges will be clearly displayed when selected and included in the total cost.

Credit/Debit Card

Online payment can be via all major credit cards (American Express, MasterCard, Visa) and debit card. All credit/debit card payments on this site are processed using Stripe, which is a secure and encrypted online payment gateway. Acceptance of an order is subject to credit card verification protocol. We reserve the right to cancel an order if card verification standards are not met and the card issuer refuses to authorise payment.

Direct Transfer

For direct bank deposit or bank transfer payment methods please contact us.

Receipt of a direct transfer is not deemed to be payment for goods until we have received the funds in our account. We will also only start fulfilling orders once the agreed payment terms have been met.

Please also take care when entering our account details for direct transfers. Recovering funds transferred in to a wrong account is difficult, time-consuming and expensive. Payment into a wrong account is the customer’s responsibility.

Reserved Rights

Your order is subject to cancellation by Joseph George Jewellery, at our sole discretion. We are not responsible for pricing, typographical or other errors. We reserve the right to cancel any order resulting from such errors.

All prices and availability are subject to change without notice.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms & Conditions by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

Custom Orders

Please note our products on this site are not stocked and should be considered as custom orders. They are made to order especially for you to meet your specifications of design, with your choice of metal type and stones and finger size.

Custom orders are both non-refundable and non-exchangeable once you have placed the order.

Privacy policy

For your protection, we have a strict Privacy Policy

Copyright

All Joseph George designs and items of jewellery (including design development work) are subject to copyright, as well as all text, images, graphics and logos. If copyright is breached, Joseph George Jewellery will seek further action. The contents of our website are solely for your personal, non-commercial use. This site or any portion of it may not be reproduced, duplicated, copied, sold, or otherwise used for any commercial purpose that is not expressly permitted by Joseph George Jewellery.

Warranty and Guarantee

All Joseph George products are made with highest quality materials and care. If there is any manufacturing fault or transit damage, when delivery has been arranged by us, we will replace the product.

All our custom-made jewellery comes with a lifetime guarantee against faults in materials or workmanship. The guarantee does not cover defects from general wear and tear, scratching, damage caused by accidents, neglect or misuse, or any resulting loss of the item or precious stones from it. If someone else has repaired or modified the item, the guarantee is void. Any items not custom-made by us are not covered by the lifetime guarantee.

In the rare event of a problem, please contact us and bring back your piece as soon as possible – we will repair anything covered by the guarantee free of charge, while for anything not covered we’ll give you a quote for repair.

Ring Re-sizing

We offer one free re-size for any ring you purchase, subject to the terms and conditions below.

You must contact us to ask for re-sizing within four weeks of receiving the ring, or there will be a charge. You can use our sizing guide or ideally visit our store or your local jewellery store for an accurate finger sizing. Please also remember that weather conditions can affect the finger size.

The following rings are not covered by our free re-sizing policy and will incur a charge if could be re-sized:

  • Rings ordered over the phone or online, where the customer has not had their finger size measured in person.
  • Eternity/wedding rings with gemstones set the whole way around the ring.
  • Rings with diamonds evenly spaced around the ring.
  • Ring with patterns or other design aspects that may need to be redone after re-size.

Most re-sizes can be done within a week, although it may take longer for complicated designs. Let us know if your re-size is particularly urgent and we will try to meet your deadline.

Get in Touch With Us

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